Via Health Partners - Cleveland
Shelby, North Carolina — Cleveland County
Via Health Partners - Cleveland is an established non-profit hospice provider that scores well above average overall, ranking in the 39th percentile in North Carolina. They perform particularly well in end-of-life presence, clinical care practices, overall care quality indicators, and family communication, meeting or exceeding state benchmarks in these areas. As a larger provider, they serve a high volume of patients — ask about nurse-to-patient ratios and how quickly they respond to after-hours calls.
Wayven Quality Score
Excellent
Above 39% of hospices in North Carolina
Independent & data-driven — no paid listings
CompareQuality breakdown
Three pillars that make up the overall score. Tap to explore individual measures.
State avg: 65.4
State avg: 96.6
State avg: 96.6
State avg: 96.6
State avg: 96.6
State avg: 96.6
Note: Family satisfaction scores are from the North Carolina CAHPS Hospice Survey (state-level, not provider-specific). Providers in this state share these benchmarks.
State avg: 96.6
State avg: 96.6
10
HCI Score
out of 10
39%
Percentile
in North Carolina
#47
State Rank
in North Carolina
State avg: 9.5
State avg: 96.6
About this provider
Via Health Partners - Cleveland performs strongly in Process Integrity, placing them among the better providers in North Carolina.
Ask about their on-call availability and how they support families between scheduled visits.
Based on federal CMS quality data, updated February 2026.
Hospice Care Index Components
- Overall HCI score
- 10 / 10
- Continuous care / inpatient days
- 2.7
- Gaps in nursing visits
- 48.7
- Nurse care minutes per day
- 14.6
- Visits near death
- 95.4
- Per-beneficiary spending
- $15125
Process Quality Measures (HIS)
- Composite score
- 95.2
- Treatment preferences
- 99.9
- Beliefs & values
- 98.5
- Pain screening
- 97.9
- Pain assessment
- 97.6
- Dyspnea screening
- 99.9
- Dyspnea treatment
- 99.7
- Opioid bowel care
- 100
Utilization & Operations
- Visits in last days of life
- 77.5%
- Nurse care minutes / day
- 14.6
- Per-beneficiary spending
- $15125
- Avg daily census
- 212 patients
Patient Mix
- Cancer
- 18%
- Dementia
- 29%
- Heart disease
- 12%
- Respiratory
- 13%
- Stroke
- 7%
Data Sources
- CCN
- 341520
- CMS Region
- 4
All scores come directly from CMS. Providers cannot edit or influence their profile on this site.