West Michigan Hospice
Lowell, Michigan — Kent County
West Michigan Hospice is a for-profit hospice provider that scores above average overall, ranking in the 22nd percentile in Michigan. They perform particularly well in family communication, meeting or exceeding state benchmarks in this area. Worth noting: their Hospice Care Index falls below the state average. When speaking with them, ask about their approach to after-hours care, how they communicate changes in a patient's condition, and what support they offer to caregivers.
Wayven Quality Score
Above Average
In the bottom 78% in Michigan
Independent & data-driven — no paid listings
CompareQuality breakdown
Three pillars that make up the overall score. Tap to explore individual measures.
2 measures not reported
State avg: 62.2
State avg: 92.3
State avg: 92.3
State avg: 92.3
Note: Family satisfaction scores are from the Michigan CAHPS Hospice Survey (state-level, not provider-specific). Providers in this state share these benchmarks.
State avg: 92.3
State avg: 92.3
8
HCI Score
out of 10
22%
Percentile
in Michigan
#134
State Rank
in Michigan
State avg: 9
State avg: 92.3
About this provider
West Michigan Hospice performs strongly in Family Support, placing them among the better providers in Michigan.
Their Process Integrity scores are near the state average.
Ask about their staffing approach for end-of-life visits — their current rate is below the state benchmark.
Based on federal CMS quality data, updated February 2026.
Hospice Care Index Components
- Overall HCI score
- 8 / 10
- Continuous care / inpatient days
- 0
- Gaps in nursing visits
- 77.5
- Nurse care minutes per day
- 9.3
- Visits near death
- 93.9
- Per-beneficiary spending
- $15061
Process Quality Measures (HIS)
- Composite score
- 41.8
- Treatment preferences
- 100
- Beliefs & values
- 100
- Pain screening
- 98.2
- Pain assessment
- 33.3
- Dyspnea screening
- 98.2
- Dyspnea treatment
- Not reported
- Opioid bowel care
- Not reported
Utilization & Operations
- Visits in last days of life
- 58.2%
- Nurse care minutes / day
- 9.3
- Per-beneficiary spending
- $15061
- Avg daily census
- 44 patients
Patient Mix
- Cancer
- 22%
- Dementia
- 43%
- Heart disease
- 15%
- Respiratory
- Not reported
- Stroke
- Not reported
Data Sources
- CCN
- 231679
- CMS Region
- 5
All scores come directly from CMS. Providers cannot edit or influence their profile on this site.