Carilion Hospice Services of Roanoke

Non-Profit32 years operating

Roanoke, Virginia — Roanoke City County

Carilion Hospice Services of Roanoke is an established non-profit hospice provider that scores well above average overall, ranking in the 70th percentile in Virginia. They perform particularly well in clinical care practices, overall care quality indicators, and family communication, meeting or exceeding state benchmarks in these areas. When speaking with them, ask about their approach to after-hours care, how they communicate changes in a patient's condition, and what support they offer to caregivers.

Wayven Quality Score

Excellent

Better than 70% of hospices in Virginia

Independent & data-driven — no paid listings

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Quality breakdown

Three pillars that make up the overall score. Tap to explore individual measures.

Visits in last days of life58.3

State avg: 60

Pain screening99

State avg: 95.8

Pain assessment94.2

State avg: 95.8

Breathing difficulty screening99.7

State avg: 95.8

Breathing difficulty treatment97.4

State avg: 95.8

Bowel care for pain medication patients99.7

State avg: 95.8

Note: Family satisfaction scores are from the Virginia CAHPS Hospice Survey (state-level, not provider-specific). Providers in this state share these benchmarks.

Overall rating (9-10)80
Would recommend83
Timely care77
Team communication81
Respect90
Emotional & spiritual support89
Symptom management74
Caregiver training76
Treatment preferences documented99.8

State avg: 95.8

Beliefs & values addressed99.2

State avg: 95.8

10

HCI Score

out of 10

70%

Percentile

in Virginia

#34

State Rank

in Virginia

HCI composite score10

State avg: 9.2

HIS composite score95.5

State avg: 95.8

Continuous care / inpatient days4.9
Gaps in nursing visits52.9
Nurse care minutes per day12.7

About this provider

Carilion Hospice Services of Roanoke performs strongly in Process Integrity, placing them among the better providers in Virginia.

Ask about their staffing approach for end-of-life visits — their current rate is below the state benchmark.

Based on federal CMS quality data, updated February 2026.

Hospice Care Index Components

Overall HCI score
10 / 10
Continuous care / inpatient days
4.9
Gaps in nursing visits
52.9
Nurse care minutes per day
12.7
Visits near death
95.4
Per-beneficiary spending
$10788

Process Quality Measures (HIS)

Composite score
95.5
Treatment preferences
99.8
Beliefs & values
99.2
Pain screening
99
Pain assessment
94.2
Dyspnea screening
99.7
Dyspnea treatment
97.4
Opioid bowel care
99.7

Utilization & Operations

Visits in last days of life
58.3%
Nurse care minutes / day
12.7
Per-beneficiary spending
$10788
Avg daily census
76 patients

Patient Mix

Cancer
23%
Dementia
9%
Heart disease
13%
Respiratory
12%
Stroke
13%

Data Sources

CCN
491515
CMS Region
3

All scores come directly from CMS. Providers cannot edit or influence their profile on this site.

Contact

Roanoke, VA 24016

(540) 224-4800