Serenity First LLC
Richmond, Virginia — Henrico County
Serenity First LLC is a for-profit hospice provider that scores well above average overall, ranking in the 11th percentile in Virginia. They perform particularly well in family communication, meeting or exceeding state benchmarks in this area. Worth noting: their rate of visits in a patient's final days is below the state average, pain and symptom management scores are below average, and their Hospice Care Index falls below the state average. When speaking with them, ask about their approach to after-hours care, how they communicate changes in a patient's condition, and what support they offer to caregivers.
Some measures not reported by this provider.
Wayven Quality Score
Excellent
In the bottom 89% in Virginia
Independent & data-driven — no paid listings
CompareQuality breakdown
Three pillars that make up the overall score. Tap to explore individual measures.
5 measures not reported
State avg: 60
2 measures not reported
Note: Family satisfaction scores are from the Virginia CAHPS Hospice Survey (state-level, not provider-specific). Providers in this state share these benchmarks.
1 measure not reported
8
HCI Score
out of 10
11%
Percentile
in Virginia
#100
State Rank
in Virginia
State avg: 9.2
About this provider
Serenity First LLC performs strongly in Family Support, placing them among the better providers in Virginia.
Their Comfort & Pain Management scores are below average and worth discussing during an intake conversation.
Ask about their staffing approach for end-of-life visits — their current rate is below the state benchmark.
Based on federal CMS quality data, updated February 2026.
Hospice Care Index Components
- Overall HCI score
- 8 / 10
- Continuous care / inpatient days
- 0
- Gaps in nursing visits
- 32.7
- Nurse care minutes per day
- 14.1
- Visits near death
- 88.7
- Per-beneficiary spending
- $18799
Process Quality Measures (HIS)
- Composite score
- Not reported
- Treatment preferences
- Not reported
- Beliefs & values
- Not reported
- Pain screening
- Not reported
- Pain assessment
- Not reported
- Dyspnea screening
- Not reported
- Dyspnea treatment
- Not reported
- Opioid bowel care
- Not reported
Utilization & Operations
- Visits in last days of life
- 36.4%
- Nurse care minutes / day
- 14.1
- Per-beneficiary spending
- $18799
- Avg daily census
- 64 patients
Patient Mix
- Cancer
- 18%
- Dementia
- 39%
- Heart disease
- 20%
- Respiratory
- 6%
- Stroke
- 9%
Data Sources
- CCN
- 491638
- CMS Region
- 3
All scores come directly from CMS. Providers cannot edit or influence their profile on this site.