Carilion Hospice Services New River Valley
Radford, Virginia — Radford City County
Carilion Hospice Services New River Valley is an established non-profit hospice provider that scores well above average overall, ranking in the 30th percentile in Virginia. They perform particularly well in end-of-life presence and family communication, meeting or exceeding state benchmarks in these areas. When speaking with them, ask about their approach to after-hours care, how they communicate changes in a patient's condition, and what support they offer to caregivers.
Wayven Quality Score
Excellent
Above 30% of hospices in Virginia
Independent & data-driven — no paid listings
CompareQuality breakdown
Three pillars that make up the overall score. Tap to explore individual measures.
State avg: 60
State avg: 95.8
State avg: 95.8
State avg: 95.8
State avg: 95.8
State avg: 95.8
Note: Family satisfaction scores are from the Virginia CAHPS Hospice Survey (state-level, not provider-specific). Providers in this state share these benchmarks.
State avg: 95.8
State avg: 95.8
9
HCI Score
out of 10
30%
Percentile
in Virginia
#79
State Rank
in Virginia
State avg: 9.2
State avg: 95.8
About this provider
Carilion Hospice Services New River Valley performs strongly in Comfort & Pain Management, placing them among the better providers in Virginia.
Ask about their on-call availability and how they support families between scheduled visits.
Based on federal CMS quality data, updated February 2026.
Hospice Care Index Components
- Overall HCI score
- 9 / 10
- Continuous care / inpatient days
- 2.4
- Gaps in nursing visits
- 15.5
- Nurse care minutes per day
- 18.6
- Visits near death
- 98.3
- Per-beneficiary spending
- $6984
Process Quality Measures (HIS)
- Composite score
- 92.2
- Treatment preferences
- 99.7
- Beliefs & values
- 99.3
- Pain screening
- 98.3
- Pain assessment
- 97.3
- Dyspnea screening
- 98
- Dyspnea treatment
- 98.9
- Opioid bowel care
- 98.3
Utilization & Operations
- Visits in last days of life
- 81.4%
- Nurse care minutes / day
- 18.6
- Per-beneficiary spending
- $6984
- Avg daily census
- 24 patients
Patient Mix
- Cancer
- 19%
- Dementia
- 8%
- Heart disease
- 15%
- Respiratory
- 20%
- Stroke
- 5%
Data Sources
- CCN
- 491507
- CMS Region
- 3
All scores come directly from CMS. Providers cannot edit or influence their profile on this site.