Personal Touch Home Care & Hospice-Newport News
Newport News, Virginia — Newport News City County
Personal Touch Home Care & Hospice-Newport News is an established for-profit hospice provider that scores well above average overall, ranking in the 35th percentile in Virginia. They perform particularly well in clinical care practices and family communication, meeting or exceeding state benchmarks in these areas. Worth noting: their rate of visits in a patient's final days is below the state average. This is a smaller-census provider, which can mean more personalized care — ask how they manage staffing during weekends and holidays.
Wayven Quality Score
Excellent
Above 35% of hospices in Virginia
Independent & data-driven — no paid listings
CompareQuality breakdown
Three pillars that make up the overall score. Tap to explore individual measures.
State avg: 60
State avg: 95.8
State avg: 95.8
State avg: 95.8
State avg: 95.8
State avg: 95.8
Note: Family satisfaction scores are from the Virginia CAHPS Hospice Survey (state-level, not provider-specific). Providers in this state share these benchmarks.
State avg: 95.8
State avg: 95.8
9
HCI Score
out of 10
35%
Percentile
in Virginia
#73
State Rank
in Virginia
State avg: 9.2
State avg: 95.8
About this provider
Personal Touch Home Care & Hospice-Newport News performs strongly in Process Integrity, placing them among the better providers in Virginia.
Ask about their staffing approach for end-of-life visits — their current rate is below the state benchmark.
Based on federal CMS quality data, updated February 2026.
Hospice Care Index Components
- Overall HCI score
- 9 / 10
- Continuous care / inpatient days
- 0
- Gaps in nursing visits
- 81.1
- Nurse care minutes per day
- 8.7
- Visits near death
- 91.2
- Per-beneficiary spending
- $14270
Process Quality Measures (HIS)
- Composite score
- 95.3
- Treatment preferences
- 100
- Beliefs & values
- 98.8
- Pain screening
- 98.8
- Pain assessment
- 100
- Dyspnea screening
- 100
- Dyspnea treatment
- 96
- Opioid bowel care
- 96.2
Utilization & Operations
- Visits in last days of life
- 37%
- Nurse care minutes / day
- 8.7
- Per-beneficiary spending
- $14270
- Avg daily census
- 16 patients
Patient Mix
- Cancer
- 61%
- Dementia
- Not reported
- Heart disease
- Not reported
- Respiratory
- Not reported
- Stroke
- Not reported
Data Sources
- CCN
- 491526
- CMS Region
- 3
All scores come directly from CMS. Providers cannot edit or influence their profile on this site.