Supportive Care of Orleans
Albion, New York — Orleans County
Supportive Care of Orleans is an established non-profit hospice provider that scores well above average overall, ranking in the 23rd percentile in New York. They perform particularly well in family communication, meeting or exceeding state benchmarks in this area. Worth noting: their rate of visits in a patient's final days is below the state average. This is a smaller-census provider, which can mean more personalized care — ask how they manage staffing during weekends and holidays.
Wayven Quality Score
Excellent
In the bottom 77% in New York
Independent & data-driven — no paid listings
CompareQuality breakdown
Three pillars that make up the overall score. Tap to explore individual measures.
1 measure not reported
State avg: 50.8
State avg: 95.5
State avg: 95.5
State avg: 95.5
State avg: 95.5
Note: Family satisfaction scores are from the New York CAHPS Hospice Survey (state-level, not provider-specific). Providers in this state share these benchmarks.
State avg: 95.5
State avg: 95.5
9
HCI Score
out of 10
23%
Percentile
in New York
#31
State Rank
in New York
State avg: 9.2
State avg: 95.5
About this provider
Supportive Care of Orleans performs strongly in Process Integrity, placing them among the better providers in New York.
Ask about their staffing approach for end-of-life visits — their current rate is below the state benchmark.
Based on federal CMS quality data, updated February 2026.
Hospice Care Index Components
- Overall HCI score
- 9 / 10
- Continuous care / inpatient days
- 0.9
- Gaps in nursing visits
- 73.4
- Nurse care minutes per day
- 46.8
- Visits near death
- 60.7
- Per-beneficiary spending
- $10194
Process Quality Measures (HIS)
- Composite score
- 92.5
- Treatment preferences
- 100
- Beliefs & values
- 99.1
- Pain screening
- 100
- Pain assessment
- 91.5
- Dyspnea screening
- 100
- Dyspnea treatment
- 94.9
- Opioid bowel care
- Not reported
Utilization & Operations
- Visits in last days of life
- 29.9%
- Nurse care minutes / day
- 46.8
- Per-beneficiary spending
- $10194
- Avg daily census
- 15 patients
Patient Mix
- Cancer
- 48%
- Dementia
- 12%
- Heart disease
- 12%
- Respiratory
- Not reported
- Stroke
- Not reported
Data Sources
- CCN
- 331557
- CMS Region
- 2
All scores come directly from CMS. Providers cannot edit or influence their profile on this site.