Heartland Hospice (grand Rapids)
Grand Rapids, Michigan — Kent County
Heartland Hospice (grand Rapids) is an established for-profit hospice provider that scores well above average overall, ranking in the 74th percentile in Michigan. They perform particularly well in end-of-life presence, clinical care practices, overall care quality indicators, and family communication, meeting or exceeding state benchmarks in these areas. As a larger provider, they serve a high volume of patients — ask about nurse-to-patient ratios and how quickly they respond to after-hours calls.
Wayven Quality Score
Excellent
Better than 74% of hospices in Michigan
Independent & data-driven — no paid listings
CompareQuality breakdown
Three pillars that make up the overall score. Tap to explore individual measures.
State avg: 62.2
State avg: 92.3
State avg: 92.3
State avg: 92.3
State avg: 92.3
State avg: 92.3
Note: Family satisfaction scores are from the Michigan CAHPS Hospice Survey (state-level, not provider-specific). Providers in this state share these benchmarks.
State avg: 92.3
State avg: 92.3
10
HCI Score
out of 10
74%
Percentile
in Michigan
#45
State Rank
in Michigan
State avg: 9
State avg: 92.3
About this provider
Heartland Hospice (grand Rapids) performs strongly in Process Integrity, placing them among the better providers in Michigan.
Ask about their staffing approach for end-of-life visits — their current rate is below the state benchmark.
Based on federal CMS quality data, updated February 2026.
Hospice Care Index Components
- Overall HCI score
- 10 / 10
- Continuous care / inpatient days
- 0
- Gaps in nursing visits
- 58
- Nurse care minutes per day
- 11.1
- Visits near death
- 91.8
- Per-beneficiary spending
- $19918
Process Quality Measures (HIS)
- Composite score
- 95.5
- Treatment preferences
- 100
- Beliefs & values
- 99
- Pain screening
- 99.3
- Pain assessment
- 99
- Dyspnea screening
- 99.6
- Dyspnea treatment
- 97.2
- Opioid bowel care
- 98.3
Utilization & Operations
- Visits in last days of life
- 65.2%
- Nurse care minutes / day
- 11.1
- Per-beneficiary spending
- $19918
- Avg daily census
- 242 patients
Patient Mix
- Cancer
- 19%
- Dementia
- 15%
- Heart disease
- 24%
- Respiratory
- 6%
- Stroke
- 19%
Data Sources
- CCN
- 231582
- CMS Region
- 5
All scores come directly from CMS. Providers cannot edit or influence their profile on this site.