Hospice Services of Western & Central Mass
Feeding Hills, Massachusetts — Hampden County
Hospice Services of Western & Central Mass is an established for-profit hospice provider that scores well above average overall, ranking in the 14th percentile in Massachusetts. They perform particularly well in end-of-life presence, clinical care practices, and family communication, meeting or exceeding state benchmarks in these areas. Worth noting: their Hospice Care Index falls below the state average. When speaking with them, ask about their approach to after-hours care, how they communicate changes in a patient's condition, and what support they offer to caregivers.
Wayven Quality Score
Excellent
In the bottom 86% in Massachusetts
Independent & data-driven — no paid listings
CompareQuality breakdown
Three pillars that make up the overall score. Tap to explore individual measures.
State avg: 67.3
State avg: 94.1
State avg: 94.1
State avg: 94.1
State avg: 94.1
State avg: 94.1
Note: Family satisfaction scores are from the Massachusetts CAHPS Hospice Survey (state-level, not provider-specific). Providers in this state share these benchmarks.
State avg: 94.1
State avg: 94.1
8
HCI Score
out of 10
14%
Percentile
in Massachusetts
#66
State Rank
in Massachusetts
State avg: 9.3
State avg: 94.1
About this provider
Hospice Services of Western & Central Mass performs strongly in Comfort & Pain Management, placing them among the better providers in Massachusetts.
Ask about their on-call availability and how they support families between scheduled visits.
Based on federal CMS quality data, updated February 2026.
Hospice Care Index Components
- Overall HCI score
- 8 / 10
- Continuous care / inpatient days
- 0
- Gaps in nursing visits
- 40.6
- Nurse care minutes per day
- 15.2
- Visits near death
- 94.5
- Per-beneficiary spending
- $14347
Process Quality Measures (HIS)
- Composite score
- 97.3
- Treatment preferences
- 99.5
- Beliefs & values
- 99.5
- Pain screening
- 99.5
- Pain assessment
- 100
- Dyspnea screening
- 98.9
- Dyspnea treatment
- 98.5
- Opioid bowel care
- 100
Utilization & Operations
- Visits in last days of life
- 74%
- Nurse care minutes / day
- 15.2
- Per-beneficiary spending
- $14347
- Avg daily census
- 38 patients
Patient Mix
- Cancer
- 12%
- Dementia
- 36%
- Heart disease
- 12%
- Respiratory
- Not reported
- Stroke
- 18%
Data Sources
- CCN
- 221576
- CMS Region
- 1
All scores come directly from CMS. Providers cannot edit or influence their profile on this site.