Overlook Hospice Services
Charlton, Massachusetts — Worcester County
Overlook Hospice Services is an established non-profit hospice provider that scores well above average overall, ranking in the 24th percentile in Massachusetts. They perform particularly well in family communication, meeting or exceeding state benchmarks in this area. Worth noting: their rate of visits in a patient's final days is below the state average. When speaking with them, ask about their approach to after-hours care, how they communicate changes in a patient's condition, and what support they offer to caregivers.
Wayven Quality Score
Excellent
In the bottom 76% in Massachusetts
Independent & data-driven — no paid listings
CompareQuality breakdown
Three pillars that make up the overall score. Tap to explore individual measures.
State avg: 67.3
State avg: 94.1
State avg: 94.1
State avg: 94.1
State avg: 94.1
State avg: 94.1
Note: Family satisfaction scores are from the Massachusetts CAHPS Hospice Survey (state-level, not provider-specific). Providers in this state share these benchmarks.
State avg: 94.1
State avg: 94.1
9
HCI Score
out of 10
24%
Percentile
in Massachusetts
#59
State Rank
in Massachusetts
State avg: 9.3
State avg: 94.1
About this provider
Overlook Hospice Services performs strongly in Comfort & Pain Management, placing them among the better providers in Massachusetts.
Ask about their staffing approach for end-of-life visits — their current rate is below the state benchmark.
Based on federal CMS quality data, updated February 2026.
Hospice Care Index Components
- Overall HCI score
- 9 / 10
- Continuous care / inpatient days
- 0
- Gaps in nursing visits
- 56.3
- Nurse care minutes per day
- 14.1
- Visits near death
- 89
- Per-beneficiary spending
- $13547
Process Quality Measures (HIS)
- Composite score
- 85.2
- Treatment preferences
- 100
- Beliefs & values
- 97.5
- Pain screening
- 93.8
- Pain assessment
- 95
- Dyspnea screening
- 99.4
- Dyspnea treatment
- 91.7
- Opioid bowel care
- 97.4
Utilization & Operations
- Visits in last days of life
- 51.2%
- Nurse care minutes / day
- 14.1
- Per-beneficiary spending
- $13547
- Avg daily census
- 35 patients
Patient Mix
- Cancer
- 28%
- Dementia
- 22%
- Heart disease
- 22%
- Respiratory
- 10%
- Stroke
- 7%
Data Sources
- CCN
- 221565
- CMS Region
- 1
All scores come directly from CMS. Providers cannot edit or influence their profile on this site.