Customcare Hospice & Palliative Care Inc.
Van Nuys, California — Los Angeles County
Customcare Hospice & Palliative Care Inc. is a for-profit hospice provider that scores well above average overall, ranking in the 60th percentile in California. They perform particularly well in clinical care practices and family communication, meeting or exceeding state benchmarks in these areas. When speaking with them, ask about their approach to after-hours care, how they communicate changes in a patient's condition, and what support they offer to caregivers.
Some measures not reported by this provider.
Wayven Quality Score
Excellent
Better than 60% of hospices in California
Independent & data-driven — no paid listings
CompareQuality breakdown
Three pillars that make up the overall score. Tap to explore individual measures.
2 measures not reported
State avg: 90.9
State avg: 90.9
State avg: 90.9
State avg: 90.9
Note: Family satisfaction scores are from the California CAHPS Hospice Survey (state-level, not provider-specific). Providers in this state share these benchmarks.
State avg: 90.9
State avg: 90.9
8
HCI Score
out of 10
60%
Percentile
in California
#863
State Rank
in California
State avg: 8.4
State avg: 90.9
About this provider
Customcare Hospice & Palliative Care Inc. performs strongly in Comfort & Pain Management, placing them among the better providers in California.
Ask about their on-call availability and how they support families between scheduled visits.
Based on federal CMS quality data, updated February 2026.
Hospice Care Index Components
- Overall HCI score
- 8 / 10
- Continuous care / inpatient days
- 0
- Gaps in nursing visits
- 23.1
- Nurse care minutes per day
- 13.1
- Visits near death
- 100
- Per-beneficiary spending
- $45011
Process Quality Measures (HIS)
- Composite score
- 93.9
- Treatment preferences
- 100
- Beliefs & values
- 100
- Pain screening
- 100
- Pain assessment
- 96.4
- Dyspnea screening
- 100
- Dyspnea treatment
- 96.7
- Opioid bowel care
- Not reported
Utilization & Operations
- Visits in last days of life
- Not reported
- Nurse care minutes / day
- 13.1
- Per-beneficiary spending
- $45011
- Avg daily census
- 20 patients
Patient Mix
- Cancer
- 0%
- Dementia
- Not reported
- Heart disease
- Not reported
- Respiratory
- Not reported
- Stroke
- Not reported
Data Sources
- CCN
- A01718
- CMS Region
- 9
All scores come directly from CMS. Providers cannot edit or influence their profile on this site.